Terms & Conditions
Our goal is to provide our customers with the best service we can by offering the best prices, the best customer service, and fast shipping. If you feel you may have an exception to a policy, please let us know and we would be happy to work with you.
We do our best to keep our website updated with new information, current prices, etc. At times manufacturers/distributors change prices and we are obligated to comply. Prices are subject to change without notice in some situations. We also do our best to keep all pictures current, but all pictures are for reference use only as at times minor changes do occur to products and at times styles will vary slightly between bike models. With metal products please realize when anodized, the shade of the anodizing can change with every batch. This is just the nature of anodizing. We do not guarantee the shade of anodizing will be the same as the picture as every batch changes.
You can login and check your order status under your account at any time. If you have any questions about your order status, please feel free to give us a call or send us an email.
Within the Continental US
Free shipping on all orders over $40.00 or $9.00 for shipping on any order under $40.00. Items are typically shipped through UPS Ground or USPS Priority Mail.
We do not ship these items outside of the continental US:
Shipping to P.O. Boxes
All items shipped to a P.O. Box will be shipped with USPS Priority mail. We will not ship over sized items, batteries or fluids to a P.O. Box due to this.
Shipping to Hawaii, Alaska, Military APO/FPO, Guam, Puerto Rico or the US Virgin Islands
Restrictions may apply to over sized or overweight items. We will contact you after you place your order so that we can calculate the least expensive shipping method for your order. Otherwise, please feel free to contact us before placing your order and we can give you a shipping quote.
If you are an international customer wanting to place an order, please contact us by email so we can make sure you receive the best shipping prices possible to your location.
RETURNS & EXCHANGES
- After receiving your order please check your order immediately for any issues or errors
- All returns must be returned within 30 days of receiving your items.
- All returns must be delivered to us within 15 days of receiving the RMA information.
- All returns must be in 100% new condition and in new packaging, uninstalled, and come with all original documents including installation instructions.
- All returns must have an RMA number listed on the outside of the box either under the "MotoMummy" portion of the shipping label or clearly written on the outside of the box. Otherwise, the package will be refused and returned to you.
- All unauthorized returns will be credited less the 20% restocking fee.
Our Returns Process
Please email us with all return requests and our returns department will help take care of you.
What we need to know
- What item(s) you are wanting to return?
- Are the items that you are wanting to return in 100% new condition, in original manufacturer packaging, with all tags attached?
- Would you prefer full store credit for the item(s) or would you prefer to be refunded? If you choose store credit, we will email you with the store credit/promo code as soon as we have processed your return. All returns that are being refunded to the original payment method are subject to a 10% or $10 minimum restocking fee which covers the shipping and processing of your original order. Your original payment method will be refunded once your return has been processed. It can take between 2 to 10 business days for your bank to process a refund.
Once we have that information, our returns team will issue you an RMA. The RMA number must be listed on the outside of the package that you send back to us. Make sure the items are packaged well, in a shipping box other than the manufacturers packaging to avoid any damage in shipping. The only exception would be exhausts which may be returned in the manufacturers packaging.
Item that are refused by you after we have completed your order will be charged a 20% restocking fee and the rest will be refunded back to your original payment method. If you need to make changes to your order, please contact us before your order is completed to avoid the 20% restocking fee.
All tires can be returned for in store credit or a refund, but a 20% restocking fee will apply as this covers our cost to ship them to you.
Shipping fees for all returns, not in error of MotoMummy, will be paid for by the shipper. We do not accept COD (cash on delivery) returns, prepaid shipping labels or stamps.
If MotoMummy made the mistake
We will cover all costs for the mistake to be corrected. We will do our best to ship the correct item out to you as quickly as possible. Please check with our returns department to see if this can be done for you. We will also email you a return shipping label if you are located within the continental US. If you are not within the continental US, we will reimburse you for USPS standard shipping.
We cannot Return/Exchange
Electronics: We do not accept returns on electronics, due to the fact we cannot test them. All electronics from MotoMummy are sold new. If you have a problem with an electronic item, please contact us or the manufacturer for further assistance. If the item does need to be warrantied the manufacturer will have to assist you.
Brake Lines: We also cannot return or exchange brake lines that are custom colors. Most of the brake lines that we offer are custom made for you.
Special Ordered Items: We can not accept returns or exchanges on an item that was specifically made for you. If you placed an order for an item that was a special ordered item, you should have received an email from us letting you know it is being made for you. If this is the case, we will not be able to accept the item back in a return or exchange and all sales are final.
Orders may be canceled up until they ship without any restocking fees. However, if an item was ordered specifically for you and is not an item we continually stock or you are sent a custom invoice, the order cannot be canceled as that item is considered a special ordered item.
If an item is on back order, meaning that this item is not on the way to us and there is a waiting period before the product is available, the restocking fee will not apply. If the item is out of stock at our warehouse and was ordered in for you, the 10% restocking fee will apply.
Please Note: All Austin Racing exhausts are subject to a 20% restocking fee as that is what they subject us to. Austin Racing exhausts are made by Austin Racing as soon as you order with us, meaning it is a special order item. Once you submit your order through our website we can not make any changes to your order. If you would like to cancel your order at any point or choose to return the exhaust, the 20% restocking fee will apply.
Customer understands that MotoMummy LLC is not the manufacturer of the products purchased by Customer here under and the only warranties offered are those of the manufacturer, not MotoMummy LLC. All products are sold AS IS. In purchasing the products, customer is relying on the manufacturer's specifications only and is not relying on any statements, specifications in brochures, photographs or other illustrations representing the products that may be provided by MotoMummy LLC. MotoMummy LLC and its affiliates hereby expressly disclaim all warranties either expressed or implied, related to products sold by third parties or affiliates of MotoMummy LLC including, without limitation, any warranty of merchant-ability, fitment for a particular purpose or noon-infringement. This disclaimer does not affect the terms of the manufacturer's warranty, if any.
If you believe that an item needs to be returned for warranty repair, please contact us or the manufacturer to determine the best solution to the issue. We will be happy to help you find the fastest way to take care of the issue whether it be sending the item back to the manufacturer or us. Most manufacturers prefer to handle warranty claims directly and it is usually the fastest way to take care of the claim. If the product does need to be returned for warranty issue, the customer will pay shipping back to us or the manufacturer.
If this transaction involves an export under the Export Administration Regulations, the products sold or distributed under these Terms and Conditions of Sale exported from the United States by MotoMummy LLC were exported in accordance with the Export Administration Regulations. Some laws of your country may require you to pay customs fee's. Diversion, use, export or re-export contrary to United States law is prohibited. In addition, manufacturers' warranties for exported products may vary or may be null and void for products exported outside the United States.
LIMITATION OF LIABILITY
In no event will MotoMummy LLC or its affiliates or their respective officers, directors, employees, shareholders, agents, successors, or assigns be liable for any direct, indirect, punitive, incidental, special or consequential damages that result from products purchased by customer. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even in MotoMummy LLC has been advised of the possibility of such damage. Because some jurisdictions do not allow the exclusion of limitation of incidental or consequential damages, MotoMummy’s liability in such jurisdictions shall be limited to the extent permitted by law. Neither MotoMummy LLC. nor its affiliates will be liable for products not being available for use. Customer agrees that for any liability related to the purchase of products, neither MotoMummy LLC. nor its affiliates are liable of responsible for an amount of damages above the dollar amount paid by the customer for the product(s) giving rise to the claim. MotoMummy LLC will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency.
We are extremely concerned to protect your privacy and confidentiality. We understand that our users may be concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. We do not share, sell, or disclose to a third party.
Motorcycles can be dangerous. MotoMummy LLC has no control over the usage of any part or product. Customer shall read and comply with all safety instructions in the documentation for each product, and to exercise good judgment as to the proper selection, installation, use and maintenance of any part.
Customer agrees to defend, indemnify, and hold harmless MotoMummy LLC and its affiliates, or their respective officers, directors, employees, shareholders, agents, successors, or assigns from all liabilities, claims, and expenses, including attorney's fees, that arise from Customer's (a) breach of these Terms and Conditions of Sale; (b) use of any products purchased on MotoMummy LLC's website. MotoMummy LLC reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by Customer, in which event Customer will cooperate with MotoMummy LLC in asserting any available defenses.
PRICING AND AVAILABILITY DISCLAIMER
All pricing is subject to change. MotoMummy LLC reserves the right to make adjustments to pricing and product offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All orders are subject to product availability. Therefore, MotoMummy LLC cannot guarantee that it will be able to fulfill Customer's orders 100% of the time.